Refund Policy

Most of our items are eligible for our 15-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 15 days of receiving it. Please note, there is no reimbursement for return shipping.


Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label.


Please email: info@lellobeads.com with your refund claim.


  • To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
  • Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.  

 

Refunds if applicable

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds if applicable

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lellobeads.com


Sale items if applicable

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges if applicable

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@lellobeads.com.

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